FAQ | Frequently Asked Questions and useful information
The breakfast times, the activities in the area, the advantages we offer you when making your reservation through our website … On this page we solve the questions that clients usually have and provide useful information that will surely help you to better organize your experience.
Of course, if you have any other questions, we are at your disposal through our contact form, by phone through our profiles at social networks.
INFORMATION ABOUT SCHEDULES
- From what time is it possible to do the check-in time?
Check-in is from 14hs onwards. And check out until 12 noon. If you wish, we offer you the service of check in and check out online, without contact.
Our reception hours are 9-15hs and 18-23hs, Sunday from 9-15hs; outside these hours, you can contact us by phone or via whatsapp for whatever you need.
- What time is breakfast served?
Right now, while during the covid, we have two breakfast shifts in order to ensure the distance between people. Shifts at 9am and 10am. Please book your preferred shift on arrival: 9-9:45 or 10-10:45 and we will confirm availability on a first come, first served basis.
- Is it possible to have lunch or dinner at the hotel?
We have a snack and drinks service from 1pm to 3pm and from 6.30pm to 10pm, either for lunch or a drink. Book your table or room service in advance directly with us when you arrive.
- What time do you clean the rooms?
The cleaning service is from 10-15hs. If for any reason it has to be outside these hours, please contact us.
INFORMATION ABOUT BOOKING ON THE WEBSITE
- Will you always find the best price when booking on this website?
Yes, we guarantee it. To guarantee this, if you find it cheaper, with the same conditions, we will keep the best price and refund the difference.
- What is the benefit of booking on our website over other agencies?
On our website, you can book with an extra 5% discount on the best price guarantee that we always have on our website. Therefore, you are assured that you will not find a better price anywhere else.
- Are the cancellation conditions also better when booking through the web?
Yes, when booking online we offer more flexible cancellation policies. Free of charge up to 7 days before or without limit due to force majeure, like COVID 19. Moreover, when you make the reservation you will not have to pay anything in advance.
INFORMATION ABOUT ACTIVITIES AND WHAT TO DO IN THE AREA
- How far is it to the beach and Santander?
The nearest beach is Galizano, 5 minutes away by car. Other beaches such as Langre, Loredo or Somo are 10 minutes away. Santander is 25 minutes away by car and you can also go by boat from Somo or Pedreña. The boat takes 20 minutes and, apart from being public transport, it is an ideal way to take a boat trip around the bay of Santander.
- What can you do in the area?
The options are varied. You can go to the many beaches we have in the area, go to the Cabárceno Nature Park, visit Santander, visit charming villages, take a boat trip around the bay, go horse riding, go surfing or learning to surf or go hiking, among other things.
INFORMATION ON ANTI-COVID MEASURES
- Have you put in place specific measures to ensure safety?
Of course we have implemented reinforced hygiene and protection protocols in all areas of the hotel to minimise the risk as much as possible, both for our staff and for all our guests.
- In summary, the main measures are:
Special measures in the dining and breakfast area: In the dining area of the manor house, we will make sure to keep a distance between tables and people. The space is ample, so there will be no problem. In addition, in spring and summer you can also have breakfast or dinner on the terrace or porch, and we will even offer the possibility of doing so in the room.
Disinfection and cleaning of rooms: The cleaning of our rooms and accommodation is done with good disinfection products. Bed linen is taken to an industrial laundry where it is washed with all the necessary cleaning and disinfection protocols.
Disinfectant gel dispensers in the common areas of the hotel: We will have disinfectant gel for hands at the entrance of the hotel and the restaurant so that you can use it.
Free cancellation due to force majeure, including COVID-19: We have an insurance policy that, providing the corresponding proof, will proceed to refund this amount: Illness, COVID-19, flight cancellation…
INFORMATION ABOUT PETS
Do you accept pets?
Yes, pets are welcome respecting our pet policy and rules of coexistence and taking into account that there are people who are afraid of or have an allergy to the animal’s hair.
For this reason we apply a supplement of €10 / night and space limitation:
- Allowed outdoors (porches and garden), library and bedroom.
- We avoid indoor common areas (dining room and living room) and do not leave them alone in the hotel.
- You can have breakfast and dinner on the porch with your pet and we can advise you on daycare for specific times.
Have we managed to solve all your doubts?
We hope so. Remember that we are at your disposal at all times to inform you about any question that you are not clear about. Now that you know all this useful information, keep discovering our facilities and book your experience with all the advantages