FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION ABOUT YOUR EXPERIENCE

What should I keep in mind before my arrival at Las Cinco Calderas?
To gather all the relevant information about your stay, we have prepared a document that you can consult by clicking here

What are the check-in times?

Check-in is between 2:00 PM and 8:00 PM.

If you expect to arrive outside of these hours, please let us know in advance so we can make arrangements and welcome you properly, as check-in is done in person and not via access codes.

What are the check-out times?

Check-out is at 12:00 PM.

We generally do not offer late check-out, except in specific cases depending on availability.

What are the reception hours?

Our reception hours are 9:00 AM to 3:00 PM and 6:00 PM to 10:00 PM, and 9:00 AM to 3:00 PM on Sundays. Outside of these hours, you can contact us by phone or WhatsApp for anything you need.

What time is breakfast served?

We serve breakfast in several shifts, from 9:00 a.m. to 10:30 a.m. We will confirm availability in the order in which requests are received.

What time are the rooms cleaned?

Housekeeping service is from 10:00 a.m. to 3:00 p.m. If for any reason it needs to be done outside of these hours, please contact us.

Will you always find the best price by booking on this website?

Yes.To guarantee this, if you find it cheaper, with the same conditions, we will match the best price you find and refund the difference.

Are there any advantages to booking on the official website?

You can book on our website for the best price, guaranteed.Therefore, if you find it cheaper with the same conditions, we will match the best price you find and refund the difference. In addition, we offer exclusive conditions and discounts that you’ll only find when booking through our website:

– 8% exclusive discount with the non-refundable rate: Discount available when booking at least 7 days prior to arrival. Valid all year round except for July and August, and until September 15th.

– 10% exclusive discount for long stays of five nights or more. Discount available when booking at least 7 days prior to arrival. Offer not available during July, August, and from September 1st to 15th.

Are the cancellation policies also better when booking through the website?

Yes, when booking through the website, we offer more flexible cancellation policies.

– Free cancellation up to 7 days prior to arrival throughout the year, except from July 15th to August 31st and during Easter week, when the cancellation period is 14 days.

– Cancellations made after the deadline (full or partial stay): 50% of the stay will be charged.

– No-shows, same-day cancellations, or early departures: The full amount of the reservation will be charged.

– Confirmation conditions: A 50% charge of the total amount may apply.

Can I make multiple reservations (for several rooms) for group or family trips through the website?

– Yes, you can make your group reservation through the website with all the benefits and discounts. Click here to find out how.

Is there a minimum stay?

Yes.

Depending on the season, there may be a minimum stay, which is always indicated during the booking process.

Generally speaking:

– Usual minimum: 2 nights

– In summer: longer minimum stays, generally starting at 4 nights.

What is the cancellation policy?

The cancellation policy may vary depending on the season and is always specified during the booking process.

Is this an adults-only hotel?

No. La Casona Las Cinco Calderas is a family-friendly hotel where all guests are welcome: couples, solo travelers, families with children, babies, and pets.

Do I need to add children or babies to the reservation?
Yes, it is necessary to include all guests in the reservation. A guest is defined as any individual who will be staying at the hotel.

Is there a supplement?
Yes, the supplement varies depending on age:
– Up to 2 years old, the supplement is €20 per night, and includes a crib if specifically requested (in the reservation comments).
– From 2 to 16 years old, the supplement is €34 per night, and includes breakfast and an extra bed. In this case, unless otherwise stated, we will always provide an extra bed.

How do I make a reservation with a child or baby?

– For children over 2 years old, please indicate this in the initial field where you provide the number of guests and the number of rooms. The supplement of €34/night/child will be automatically included in the final price.
– For children under 2 years old, please indicate this on the second screen of the booking process as an “Optional Service” for the room. Please specify in the comments whether or not you require a crib.

Are the supplements for children or babies per bed or per person?
The supplements for babies and children are applied per person, not per crib or extra bed.
For more details, please consult the FAQ section on supplements for children and babies on the website.

Does the hotel have an elevator?
No. The hotel occupies a historic 17th-century manor house, whose original structure has been preserved during renovation. For this reason, the building does not have an elevator. For guests with specific mobility needs, we have two rooms on the ground floor: a standard double room and the Garden Suite.

Is there parking at the hotel?
Yes. The hotel has exclusive parking for guests within the hotel grounds. The parking is outdoors, not covered, and has no security.

Is there Wi-Fi at the hotel?
Yes. We have free Wi-Fi in all rooms and also in the hotel’s outdoor areas.

What type of bed do the rooms have?
It depends on the room type.
Standard double rooms are the most numerous and also the most varied: within this category, there are several configurations (double bed, single beds, larger rooms, rooms with shower, etc.).
For this reason, we usually cannot confirm a specific room before arrival, although we always try to take our guests’ preferences into account when making room assignments.
In the other room categories, the rooms are more uniform, and their features (bed type, bathtub, whirlpool tub, etc.) are clearly described in the Rooms section of the website and also during the booking process.

Are all the rooms the same?
No. The hotel has 16 rooms, many of them different from each other. This is part of the building’s character, a restored historic manor house, where each room has its own layout and personality.

Are there family rooms?
Yes. We have family rooms designed to accommodate families with children.

Are there rooms with a bathtub or whirlpool?
Yes. Some rooms have a whirlpool bathtub, specifically the Superior Rooms with Whirlpool and the Garden Suite.

Can cribs or extra beds be added?
Cribs can be added in all rooms. Extra beds are available in some rooms, depending on the type. The availability of these items is indicated in the description of each room during the booking process.

How many rooms does the hotel have?
The hotel has 16 rooms.

Is breakfast included?

In most cases, yes.
In standard double rooms, you can choose a rate with or without breakfast, according to your preference. In all other room categories, breakfast is included in the rate.

Breakfast is offered as a hotel service and is served à la carte, featuring local and regional products.
It is served in different shifts between 9:00 and 10:30, allowing us to attend to each table at our leisure.

The full menu can be found in the Breakfast section of the website.

Can I have dinner at the hotel?

Yes.
The hotel offers a simple, home-style dinner service, exclusively for hotel guests.

This is a very limited service with restricted seating, therefore:
groups of more than 6 people cannot be accommodated at a time
it is recommended to check availability during your stay
The service is guaranteed during peak season. Outside of peak season, we recommend confirming availability before arrival.

Does the hotel have a bar?
The hotel has a 24-hour honesty bar.
Guests can freely help themselves to a selection of hot or cold drinks by simply noting their consumption and room number. The amount will be added to the final bill.

What excursions can be done near the hotel?
From the hotel, we recommend some visits and excursions highly appreciated by our guests, all of them easily accessible and perfect for discovering both the coast and the interior of Cantabria.
About 30 minutes away is Santander, an elegant city open to the sea, ideal for strolling, enjoying its beaches, or visiting emblematic places such as the Magdalena Peninsula. Bilbao, with its renowned Guggenheim Museum and vibrant cultural and gastronomic scene, is less than an hour away by car.

Very close to the hotel, you can discover the Trasmiera Ecopark, a natural area that offers guided tours and interpretive trails, allowing you to learn more about the landscape, flora, and fauna of this region.

The nearest coastal area offers numerous options for walking along the sea, such as the cliffside route from Ribamontán al Mar, as well as some of Cantabria’s best beaches, located just a few minutes away by car.

Among nearby excursions, we also recommend visiting the Ajo Lighthouse, the Caballo Lighthouse in Santoña, or charming villages like Isla, Liérganes, or further inland: the Pasiegos Valleys…all perfect for completing a stay in the area.

You can also find more ideas in the sectionCharming plans from the website.

Are there walking routes near the hotel?
Yes.

One of the most popular routes is the Cliff Route, which runs along the coast of the municipality of Ribamontán al Mar.

We also recommend visits to the Trasmiera Ecopark, where guided tours are organized to learn more about the flora, fauna, and natural environment of the area.

There are also shorter routes near the hotel. It all depends on our guests’ preferences; there are options for all tastes.

Can you do water activities?
Yes.

In the area, you can enjoy various activities such as:

• surfing
• hiking
• kayaking
• canoeing
• fishing
• boat trips
• birdwatching

Many of these activities are organized from Somo, one of the most popular surfing destinations in Spain.

If you wish, we can help you organize or book these activities.

How far is the nearest beach?
The nearest beach is approximately 2.5 km from the hotel.

There are also other beaches very close by.

Nearby:

• Another option 3.3 km away
• And some of Cantabria’s most spectacular beaches about 6.5 km away

Is it possible to walk to any restaurants?
Yes, although it requires walking along the road.

The nearest restaurant is El Pajar, located approximately 1.2 km from the hotel (about a 15-minute walk).

If you wish, we can provide a selection of recommended restaurants, ordered by their distance from the hotel.

Are there gardens or walking areas within the hotel?
Yes.

The hotel has approximately 4,000 m² of gardens, where guests can stroll or relax peacefully.

We also have:

• A terrace with parasols facing The facade
• Covered porch where we serve breakfast and dinner
• Different green areas with seating

Are there quiet places to read or relax?
Yes.

Many guests particularly appreciate the hotel’s quiet spaces:

• The lounge
• The library
• Different areas of the garden

Each guest can easily find their favorite spot to read, relax, or simply unwind.

Is the hotel near the Camino de Santiago?
Yes. The hotel is very close to the Northern Way of the Camino de Santiago, shortly after passing through the town of Güemes.

Are pets allowed?
Yes, dogs are welcome, with some conditions to ensure a pleasant stay for all guests.

– Maximum 1 pet per room
– There is an additional charge per pet
– Pets are not allowed in some indoor common areas
– Pets cannot be left alone in the room if their owners leave the hotel

All the details are available in our pet policy.